In this episode, we have a thoughtful conversation with Ashleen Nee and Linda Klotzbach going int-depth into their project “Save Time, Save Lives”, winner the 2023 Service Design Awards for Best Student Project executed together with YuYu.

Adam B Cochrane is an Senior Strategic Designer at Lufthansa Innovation Hub and co-director of the 2024 Service Design Global Conference. We were blown away by a talk he gave about ritual design so we had to have him on our show! Together, we discuss the impact of rituals on our work quality and workplace culture.

Khushboo Balwani is a designer, creative researcher, and futurist active in Brussels through her socio-artistic citizen lab BrusselsAVenir.

Enjoy this hopeful and inspiring conversation about Khushboo’s work, her approach for understanding and visualising future needs and the power of collective future building.

As designers, we assume a lot of responsibility when it comes to involving users. How can we do better, and how can we stay kind to ourselves? Giulia and Pardis share good laughs and serious answers on using the Do No Harm Framework in their daily practice at Designit.

Join us in this episode as we dive into the wonderful world of healthcare innovation with Jiri Vermeulen and Lola Bladt from Minze Health.

We discuss the ins & outs of innovation in healthcare, the importance of understanding who your users are (spoiler: not always so easy!) and the trade-offs between strategy, design and implementation. Hopefully, you’ll be as inspired as us by their positive, entrepreneurial mindset.

Finnish strategic and service design agency Hellon has been working together with the Helsinki Regional Transport Authority (HSL) for the past 6 years to ensure the sustainable future of Helsinki’s public transport. For their productive partnership, they received the Service Design Award 2022 Best Non-Profit project!

We speak with Lotta Julkunen - design director and partner at Hellon - to discuss their well earned award, the philosophy of their partnership with HSL and many more interesting elements for doing successful service design at scale.

Leading up to her captivating talk at Knight Moves' Arena last month about ‘Trust Falls: catching users when they fall', we welcomed design strategist Sarah Drummond in our studio in Ghent. We dove into how to build trust in the design process, innovation vs. familiarity and the value of predictable actions for users in order to trust the systems they use. Get immersed in this fascinating topic and learn how to design for trust.

We had a blast interviewing Sydney Johnson and Kristofer Kelly-Frere from Canada-based studio J5 Design. We talked about the importance of empowering empathy in design, how to coach for impact and how to create meaningful connections between diverse stakeholders.

Chu-Yi Vuong — winner of the Service Design Award 2022 for Best Student Project — came up with a service to nudge sustainable choices to consumers. We welcome her in our studio in Ghent to talk about her thesis, her journey into the world of service design and her job as a service designer at IBM iX. Learn how her innovative solution, "Save," can make it easier for consumers to shop for groceries with sustainability in mind.

We continue the keynote talk of Dr. Leyla Acaroglu backstage at the Service Design Global Conference in Copenhagen. We discuss sustainability, systemic change and most of all, actionable steps for us, service designers and humans to make a difference. Take in her inspiration for activating your agency.

In this episode, we share a heartfelt chat with two amazing people from the organising team of the Service Design Global Conference: Peter Nørregård from Playful Innovations and Christina Melander from the Danish Design Chapter. Tune in to discover what designing for good means for them, and why having courage as a designer is so important—now maybe more than ever.

Tune in to this special episode where Stina and David pass the torch to Laurens and Jeroen and welcome them as new hosts of the SDP. Listen to them reflecting on how Service Design has changed since the beginning of the Service Design Podcast. We also talk about the change in hosts and what challenges Stina and David are taking on instead!