EPISODE 15: 10 Years SDN Conference

EPISODE 15: 10 Years SDN Conference

This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talk to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences. They take us back to the start, share their personal highlights and get us excited for the upcoming conference. Have a listen in anticipation of the next edition and come and find us to say hello in Madrid.

EPISODE 14: Lego Serious Play with Per Kristiansen

EPISODE 14: Lego Serious Play with Per Kristiansen

Per Kristiansen one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators. Together with Robert Rasmussen he is the author of the book “Building a Better Business with the Lego Serious Play method". We talk to Per all about the early days of Lego Serious Play and what makes it such a great tool.

EPISODE 13: My social sabbatical with Frederik Vincx

EPISODE 13: My social sabbatical with Frederik Vincx

Frederik Vincx is a Belgian social service designer. He graduated ten years ago and worked for six years in communication agencies as a designer. In the following four years he founded his own company Prezly, where he put his heart and soul in. After these ten years of hard work he wanted to shift his energy towards more meaningful challenges. Even though he really loved his job he felt that he should do something else that matters even more. 

Episode 11: Designing the Future of Virtual & Augmented Reality

Episode 11: Designing the Future of Virtual & Augmented Reality

Virtual and augmented reality promise to change the way we perceive our surroundings, interact with each other, create, teach and play. As the technology evolves at stellar speeds, each day more and more opportunities open up for businesses, brands and organisations to connect with their customers. But it also leads to new questions. Will this new way of seeing blur the line between real life and virtual reality? And how will we design the best user experiences for it? In our second live episode we talk to Stijn Michiels and Demis Holvoet about VR, AR and Design.

EPISODE 10: Balancing push & pull education with Mark Willems

EPISODE 10: Balancing push & pull education with Mark Willems

Mark Willems is pedagogical employee in innovation and ICT integration at the Gemeenschapsonderwijs, in short GO!. A Belgian governmental institution that organises education in Flanders.

We personally know Mark and GO! because one year ago they came to us, at knight Moves, with the question ‘How can we provide the right tools for education in a rapid changing world?” Together we went on a journey of tackling this challenge. In collaboration with all stakeholders we developed a tool that changes the classroom into a place were every student can follow its own path, were students can learn more then the theory and were teachers are more like a coach to support the students in their learning.

EPISODE 9: Context mapping & growing an agency with Sanne Kistemaker

EPISODE 9: Context mapping & growing an agency with Sanne Kistemaker

Sanne Kistemaker is co-founder of the service design company Muzus, and teacher at Industrial Design Engineering at the Delft University of Technology. Sanne founded Muzus, a user-centred design agency 10 years ago together with her sister Neele Over the years they evolved into a 10 person service design agency that creates products and services by providing insight in the world and motivations of people. 

EPISODE 8: LIVE The future of robotics & AI: how could Service Design advance this evolution

EPISODE 8: LIVE The future of robotics & AI: how could Service Design advance this evolution

This is our first Arena episode! Arena is an event organised bij Knight Moves packed with inspiration, learnings and hands-on action on some of the most relevant design topics of today and tomorrow. Three times per year, we bring hot topics into the ARENA and invite two speakers to throw their expertise in the field from different perspectives. Besides that, different partners bring spectacular projects to the Marketplace, a place where guests get the chance to see, explore and experience the secrets of the topic in question. Inspiring evenings full of marvel and action, proudly brought to you by Knight Moves.

EPISODE 7: Service Design Award 2016 for systemic and cultural change in the private sector by Deutsche Telekom

EPISODE 7: Service Design Award 2016 for systemic and cultural change in the private sector by Deutsche Telekom

Frederik Kraft is Senior Expert Change & Transformation at Deutsche Telekom, one the world’s leading integrated telecommunications companies. Their core business is the operation and sale of networks and connections. To continue their succes Deutsche Telekom evolved from a traditional telephone company into an entirely new kind of service company.

EPISODE 6: Service Design Award 2016 for systemic and cultural change in the public sector

EPISODE 6: Service Design Award 2016 for systemic and cultural change in the public sector

Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was the Swedish employment agency, together they won the service design award for systemic and cultural change in the public sector. 

We were very pleased that we could involve Caroline Enevold, customer-driver business development manager at the employment agency in the interview as well. This shows what real service design is about, service designers working together with their clients as one team.