#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through their Service Design Award - Student Finalist project:
Naturally Occurring Retirement Communities (NORCs) is a model that integrates health, social, and physical supports directly within apartment buildings, community housing and condominiums with a high density of older adults. This presents an alternative with the potential to lower healthcare costs for older adults while improving healthcare outcomes and satisfaction.
The project started off with a different design challenge: designing a “Digital Employee Portal” and shifted to the development of a new service for frontline care providers and backstage support staff.
By doing research and co-creation closely with the actual frontline workers and supporting teams, they boosted willingness for adoption and discovered the potential to significantly impact Canada's approach to senior care.
Curious for more?
Find the Service Design for NORCs case on Service Design Network’s website
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Get your early bird tickets at www.servicedesignglobalconference.com
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